Support

Welcome to the URL Unshorten Support Center!

We're here to help you get the most out of the app. If you encounter any issues or have questions, please refer to the sections below for guidance.

1. Frequently Asked Questions (FAQs)

Q: What is URL Unshorten?  

A: URL Unshorten is a tool that helps you expand shortened URLs to their original form. It also provides a history of your unshortened URLs and allows you to check the safety of links using VirusTotal.

Q: Does the app collect any personal data?

A: No, the app does not collect, store, or share any user data. All processing happens locally on your device.

Q: How does the clipboard feature work?

A: The app can automatically paste URLs from your clipboard when you open it, making it faster to unshorten links without manually pasting them.

Q: Can I suggest a new feature?

A: Absolutely! We’d love to hear your ideas. See the Contact Us section below to share your suggestions.

Q: Why is my clipboard URL not being detected?

A: Ensure you’ve granted clipboard access permissions to the app. Check your device’s settings and enable clipboard permissions if they are disabled.

2. Troubleshooting

Issue: Clipboard content is not being detected.

Solution:

- Ensure the app has permission to access your clipboard.

- Restart the app and try again.

- Confirm that there is a URL copied to your clipboard before opening the app.

Issue: The app isn’t unshortening URLs correctly.

Solution:

- Double-check your input URL for any unsupported characters or formatting.

- Ensure you're using the latest version of the app by checking for updates in the App Store.

Issue: The app crashes or freezes.

Solution:

- Close and reopen the app.

- Restart your device.

- Reinstall the app from the App Store if the issue persists.

3. Contact Us

If you need additional help, our support team is here for you. Reach out to us using the details below:  

Email: urlunshorten@neptunecovariant.com

4. Feedback & Suggestions

We’re always looking to improve URL Unshorten! If you have any feedback, suggestions, or ideas for new features, please don’t hesitate to share them with us.

Thank you for choosing URL Unshorten! We’re here to make link management as simple and efficient as possible. 🚀